Vonage Contact Center - Auto Presented CLID user
- Helen Griffith
The Vonage Contact Center - Auto Presented CLID user permission set gives access to objects, fields, and Apex classes enabling agents to use prefix- and field-based callback numbers. The permission set gives agents read-only access to the required mapping objects. A supervisor or Salesforce administrator is responsible for creating and editing the mappings. For more information about prefix- and field-based callback numbers, see Configuring prefix-based callback number selection and Configuring field-based callback number selection.
Object Settings
Vonage Prefix Mappings
Tab Settings
| Available | Visible |
|---|---|
 | |
Object Permissions
| Read | Create | Edit | Delete | View All | Modify All |
|---|---|---|---|---|---|
|  | | |
| |
Field Permissions
| Field name | Read | Edit |
|---|---|---|
| Presented Callback Number | | |
Vonage Field-Based Mapping
Tab Settings
| Available | Visible |
|---|---|
| |
Object Permissions
| Read | Create | Edit | Delete | View All | Modify All |
|---|---|---|---|---|---|
| | | |
| |
Field Permissions
| Field name | Read | Edit |
|---|---|---|
| Presented Callback Number | | |
| Value | | |
Apex Class Access
| Class name | Enabled |
|---|---|
| VCCCore.OutboundCallSettingsProvider | |
| VCCCore.SelectCallRecordingByNumberPrefix | |
| VCCCore.SelectCallRecordingByField | |
| VCCCore.SelectCallRecordingWithLegacyApex | |
For general assistance, please contact Customer Support.
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