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Account user role determines what permissions the user has to each of their linked accounts:

  • Nominee Nominee account role is the highest level of supervisor.

    Info
    Only supervisors with the nominee role can install ContactWorld Vonage Contact Center in Salesforce and link a ContactWorld Vonage Contact Center account to Salesforce account. For information on installing ContactWorld Vonage Contact Center into Salesforce and linking the accounts, see Installing ContactWorld Vonage Contact Center into Salesforce and Linking ContactWorld Vonage Contact Center to a Salesforce account.


  • Normal User Most supervisors will have an account role of normal user. A supervisor can perform normal day to day tasks with a normal user role.
  • Wallboard Supervisors with wallboard user role can view the Real Time area of ContactWorld the VCC Admin Portal and no other ContactWorld VCC Admin Portal features.

For a full list of account user role permissions and their explanations, see Account user role permissions.Feature permissions.

Info

In User Admin, account roles are referred to as licenses. For mappings between them see User Admin types and licenses.

Account user role permissions

...

in the VCC Admin Portal 


WallboardNormal UserNominee
Group, Queue, Line permissions
-
Configurable
-
ConfigurableAll
Skill ManagementNoYesYes
Virtual QueuesNoViewModify
DashboardsYesYesYes
Real Time
/Service Control Suite
ViewModify Views

All*, other than Supervisor Monitoring

(*includes creating agents)

Call Plan/
Interaction Plans Architect--View, add, and modify applets
Contact Manager--View and update
Agent UI/Desktop Manager--Create screen pops and configure field names
Stats and Reports-ViewView and create reports
IVR Data Collector--View, modify
Call Recordings
Archive
--View
System
Audit Log/View Audit Trail--View all
System Settings
ConfigurationViewViewModify
User
Access
Admin
 
No
 
View
 
Modify
 
User Access



Change password?YesYesYes
 

Create user?--Yes
 

View/edit users?--Manager's managees (peers/team)
 

Add linked account?--Yes
 

Add managee?--Yes
API CredentialsNoNoYes
Salesforce NoNoYes