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| The Call Recording applet stores a recording of the call routed through the applet in |
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| Interaction Content. You can access call recordings |
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| in the Interaction Content area of the VCC Admin Portal. |
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Recording and
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routing options
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| Field | Options | Description |
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Determines whether or not to delay the recording until the call is connected to an agent.
Select Yes to delay the recording until the caller is connected to an agent.
Select No to start the recording immediately.
| Call recording action | Start, Pause, Resume | Determines whether the applet is starting, pausing, or resuming the recording. For example, you can pause the recording while the caller provides sensitive information that you do not want to store. You must have already started recording in another Call Recording applet to pause the recording, and then use another Call Recording applet later to resume the recording. |
| Start call recording | Immediately, When delivered to an agent, Manually (by agent) | Determines when to start recording. Select Immediately to start the recording immediately. |
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Select When delivered to an agent to delay the recording until the contacts is connected to an agent. | ||
| Next applet | List of available applets | The applet that the call is routed to |
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| next. |
| View Matrix | Click | Opens the Call Recording Archive. |
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The call recording does not include whispers. |