To receive an inbound call using ContactPad with WebRTC, you must set your status in ContactPad to Ready. You cannot receive an inbound call before the Connecting To Telephony message has disappeared.
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Using ContactPad in the usual way, when you receive an incoming call, instead of your telephone handset ringing, additional buttons appear within ContactPad and you hear a tone through your configured headset or speakers.Insert excerpt _ExcerptAutoPlayAudioContactPad _ExcerptAutoPlayAudioContactPad nopanel true
You can use the buttons in ContactPad to accept the incoming call. For information about receiving an inbound call in the usual way, see Making and receiving calls in ContactPad.
If enabled for your account and in your browser, a web notification also appears. For more information, see Call notifications in ContactPad.
You can use the buttons in ContactPad to accept the incoming call.
- If you do not have auto-answer enabled for your account, Accept and Reject buttons appear in ContactPadthe WebRTC control panel.
- To ignore the call, click Reject. The call ends.
- To answer the call, click Accept. You The Accept button may change briefly to an Accepting button after which you are connected to the caller. The Accept, or Accepting, and Reject buttons are replaced with Hangup and mute buttons.
Info If you are using ContactPad Refresh, only Accept will appear in the WebRTC control panel. To reject the call, click End in ContactPad. To answer the call, click Accept. The Accept button is replaced with mute, End, and keypad buttons.
If you have auto-answer enabled for inbound calls for your account, Hangup and mute (a microphone icon) buttons appear in
ContactPadthe WebRTC control panel and you are automatically connected to the caller
Info If you are using ContactPad Refresh, mute, End, and keypad buttons appear in the WebRTC control panel.
If you have turned on the feature and connected a compatible headset to WebRTC, you can alternatively accept the call using the controls on your headset. For information about controlling a call using a compatible headset, see Controlling a WebRTC call in ContactPad using compatible headset.
When you are connected to the caller, you can hear the caller through the speakers that you have configured and the caller can hear you when you speak into your configured microphone.
You can perform any of the tasks described in Making and receiving calls in ContactPad. During your inbound call, you can also control the call using a WebRTC keypad in ContactPad. For information about using the keypad during a call, see Controlling a call using Using the WebRTC keypad in ContactPad in this page.