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If you are using Salesforce in one browser tab, if you then open Salesforce in a new tab, the new tab becomes the active tab. Your presence status in the new tab is Available. Your presence status in the original tab changes to Offline.

Expected behavior

Changing the presence status in the original tab to Available will make that tab the active one again.

Known problem

If there is an active call, changing the presence status to any status other than Offline in any tab other than the active tab, ends the call immediately. The Omni-Channel utility is corrupted. Refresh the page to fix Omni-Channel.

To avoid this problem, do not change your presence status in any old or inactive Salesforce tabs during a call.