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If your VCC and VBC accounts are integrated, agents can consult with VBC users in Vonage Premier for Service Cloud Voice as they would any other agent. They can transfer calls to VBC users, or merge original and consult calls as described previously.
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Agents cannot consult with or transfer to VBC groups. |
For information about VCC and VBC integration, see Vonage Contact Center and Vonage Business Communications integration.
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