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How do I log in to the VCC Admin Portal?

You can access the VCC Admin Portal through a web interface. Two login options are available to users of ContactWorld on the main page:

• Administration Login Administrators of ContactWorld must log in using the Administration Login option to configure interaction plans, monitor agent activity, configure users, and so on.
• Agent Login ContactWorld agents can log in using the Agent Login option, which provides a micro-browser showing the agent their state and allowing them to make and transfer calls. For more information about logging in as a ContactWorld agent, see Getting started with ContactPad. 

To log in as a ContactWorld administratorWhen you attempt to access the VCC Admin Portal, the Login page appears.

The first time you log in to the VCC Admin Portal, you must set a password for your account. If you have received a welcome email, click the link in the email to open the Choose your password form. The link in the email is valid for two weeks after which you must reset your password.

For information about setting your password for the first time, see How do I set or reset my password?.

After you have chosen a password, you can log in to the VCC Admin Portal using that password.

To log in as a VCC Admin Portal supervisor, perform the following steps:

1. In the Administrator Portal Login area, type your username and password. Click Login.

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   If you have forgotten you password, click Forgot your password?. Type your username and email address in the page that appears. Click Submit. You are sent an email with instructions to reset your password.

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   title	Two-factor authentication

   If two-factor authentication is switched on for your account, you may be asked to provide a code sent to your email address. You'll need to provide a new code every 7 days, any time you use a different device, browser, or network, or if you enter the wrong password two times in a row. The code is 6 digits long and is valid for 5 minutes.
   • If you are located in a country that is embargoed by the United States, you cannot log in.

2. If you have access to more than one account, you must specify the account you want to administer.

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   supervise.
   Select the account from the list and click Select.

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You are logged in. The

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 VCC Admin Portal homepage appears. For information about the

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homepage, see 

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Vonage Contact Center Admin Portal user interface

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How do I set or reset my password?

Help with logging in to the VCC Admin Portal