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Using Unite, you can accept interactions from various channels: email, social media including Twitter and Facebook, SMS, and so on. You can then assign the interactions to the most appropriate agents.

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Case statuses and routing actions

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Routing and route plans

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Interactions (cases)

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Versions Compared

Old Version 3

New Version Current

Key

Using

What can we help you with today?
Page Tree Search

General features

Getting started

Configuring

Case statuses and routing actions

Routing and route plans

Workflow rules

Interactions (cases)

Page Comparison

Versions Compared

Old Version 3

New Version Current

Key

What can we help you with today? Page Tree Search

General features

Getting started

Using

Configuring

Case statuses and routing actions

Routing and route plans

Workflow rules

Interactions (cases)

What can we help you with today?
Page Tree Search