The GET /wfm/queue-activity endpoint gets information about activity in queues within an account. This includes how long the interactions were in the queues, why they left those queues, and the total connected and wrap times for agents that handled the interactions after they left the queue.
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Agent handle time metrics for queued callbacks are not available. This is because the interaction that enters and leaves the queue, with media type Phone Callback, is a different interaction to the call that is delivered to the agent. |
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Paging parameters in Requests (Insights Stats API) apply to this endpoint.
Requests
Request queue activities
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