API reference (Insights Stats API)
- Helen Griffith
API Reference contains the nitty-gritty of the Insights Stats API documentation; that is, more detailed information about each resource and endpoint in the API.
Find out about:
Resources
The resources are the objects, items, or things that the API returns. The Insights Stats API, for example, returns Agent Activities, Agent Statuses, Agent Summaries, Interactions, Queue Times, Queues, WFM Agent States and WFM Queue Metrics.
Expand the resources to view a list of available methods. An Overview page provides a description of the resource.
Methods and endpoints
The methods describe actions you can perform using the Insights Stats API on the available resources.
Click a method/endpoint name to open a page that describes how to make a request including the required/optional parameters, and what to expect in a successful response.