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How do I set a disposition code for an interaction?
Before, during and after
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handling an interaction, and while a customer detail record is displayed on screen, you can set
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a disposition code for the interaction.
To set the disposition code, select the appropriate value in the Next Action field in the Log a Call area in the customer details record.
If the enforced disposition codes feature is enabled and configured for your account, you must set a disposition code for an interaction before you can work on your next interaction.
Disposition code in Salesforce Lightning Experience
When you complete the
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interaction,
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Connect creates a task record
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that includes the
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code
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you select.
For information about
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disposition codes and the enforced disposition codes feature, see Disposition codes
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To set the call action, select the appropriate value in the Action field in the blue area above the customer details record.
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