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How do I log in to ContactPad?
To use ContactPad you must log in as an agent. You can either log in to ContactPad directly, or through ContactWorldthe VCC Admin Portal.
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The first time you log in
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If you log in through ContactWorld or see only Username and Password fields in the ContactPad login screen, provide the following information:
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In Username, type your username.
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If you have previously logged in using your account name, agent ID and PIN, your username is your account name followed by an underscore (_) and then your agent ID number. For example, YourCompany_1234. Otherwise you will have received your username in your welcome email. |
In Password, if you have previously set a password, type your password. Otherwise use your PIN.
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, you must set a password for your account. If you have received a welcome email, click the link in the email to open the Choose your password form. The link in the email is valid for 72 hours.
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For information about setting your password for the first time, see
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How do I set or reset my password?.
After you have chosen a password, you can log in
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to the VCC Admin Portal or ContactPad using that password.
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If you have forgotten your password, your password has expired, or you have locked your account, you must reset your password. For information about resetting your password, see Resetting your ContactPad password.
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Click Login.
If you use a PIN but your account has been upgraded to use passwords instead of PINs, the following message appears. You must set up a password before you can continue logging in. For information about setting a password for the first time, see Setting a password for ContactPad.
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Either way, provide the following information:
In Username, type your username.
In Password, if you have previously set a password, type your password.
Click Login.
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| If two-factor authentication is switched on for your account, you may be asked to provide a code sent to your email address. You'll need to provide a new code every 7 days, any time you use a different device, browser, or network, or if you enter the wrong password two times in a row. The code is 6 digits long and is valid for 5 minutes. |
To open ContactPad from the VCC Admin Portal homepage, move your mouse pointer over the menu icons on the left of the page. In the menu that appears, click ContactPad.
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How do I set or reset my password?
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Help with logging in to the VCC Admin Portal
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