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To use Supervisor Monitoring, the supervisor supervisor monitoring:
- The supervisor monitoring feature must be enabled for your account.
- The user doing the monitoring must have a supervisor license.
- The supervisor must have permission to listen to calls. In the User
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- Admin area of the VCC
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- admin portal, edit the
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- feature permissions for the appropriate user and account. In the Dashboards/Real Time list, alongside Supervisor Monitoring
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- in Real Time click Yes. For information on editing
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- feature permissions,
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Supervisors must provide a phone number on which they will listen to calls. For information on setting a supervisor phone number, seeĀ Setting your number for supervising calls.
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