Insights
The Insights products area in the Vonage Contact Center admin portal contains three insights products — Team Monitoring, Real-time Analytics, and Historical Analytics. Currently, Insights also contains one legacy product — Real Time (legacy).
The three insights products share several common user interface elements. For information, see Accessing and navigating Insights products.
- Accessing and navigating Insights products
- Team Monitoring
- Real-time Analytics
- Historical Analytics
- Analytics Beta/Early Access Program
- Using Historical Analytics
- Default Historical Analytics dashboards
- Historical Analytics fields
- Consult and transfer analytics
- Conversation Analyzer in Historical Analytics
- Quick Voice Message usage dashboard
- Virtual Assistant Historical Analytics
- Vonage AI Studio in Historical Analytics
- Real Time (legacy)
- Insights reference