Page Comparison

...

width	60%

...

Insert excerpt

	_ExcerptUniteCaseRoutingDeprecated
	_ExcerptUniteCaseRoutingDeprecated
nopanel	true

Using Unite, you can accept interactions from various channels: email, social media including Twitter and Facebook, SMS, and so on. You can then assign the interactions to the most appropriate agents.

...

width	40%

Image Removed

Section

Column

width	5%

Column

width	45%

What can we help you with today?
Page Tree Search

Column

width	45%

Column

width	5%

In the section

...

Child pages (Children Display)

...

width	5%

...

width	30%

General features

All content

Filter by label (Content by label)

showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
labels	features_unite

Getting started

All content

Filter by label (Content by label)

showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
labels	starting_unite

...

width	30%

Using

Most popular

All content

Filter by label (Content by label)

showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
labels	using_unite

...

width	30%

Configuring

Most popular

All content

Filter by label (Content by label)

showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
labels	config_unite

Column

width	5%

...

Column

width	5%

...

width	30%

Case statuses and routing actions

All content

Filter by label (Content by label)

showLabels	false
max	10
spaces	@self
showSpace	false
sort	modified
reverse	true
labels	status_unite, routing_action_unite

...

width	30%

Routing and route plans

All content

Filter by label (Content by label)

showLabels	false
max	10
spaces	@self
showSpace	false
sort	modified
reverse	true
labels	routing_unite, route_plan_unite

...

width	30%

Workflow rules

Most popular

All content

Filter by label (Content by label)

showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
labels	workflow_unite

Column

width	5%

...

Column

width	5%

Column

width	30%

...

width	30%

Interactions (cases)

Most popular

All content

Filter by label (Content by label)

showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
labels	interaction_unite

Column

width	30%

Column

width	5%

...

depth	2

Versions Compared

Old Version 4

New Version Current

Key

What can we help you with today?
Page Tree Search

General features

Getting started

Using

Configuring

Case statuses and routing actions

Routing and route plans

Workflow rules

Interactions (cases)

Page Comparison

Versions Compared

Old Version 4

New Version Current

Key

What can we help you with today? Page Tree Search

General features

Getting started

Using

Configuring

Case statuses and routing actions

Routing and route plans

Workflow rules

Interactions (cases)

What can we help you with today?
Page Tree Search