In some areas of the VCC Admin Portal, a specific applet name or display name of the type of applet is not used. Instead, the type of applet's internal name appears.
| Applet internal name | Applet display name | ||
|---|---|---|---|
ACD | ACD | ||
Announcement | Announcement | ||
AudioCollection | IVR Collect Audio | ||
Callback | Callback | ||
CallDivert | Call Connect Router | ||
CallForward | Call Forward | ||
CallRecording | Call Recording | ||
CheckCRMData | Check CRM Data | ||
CheckIVRDigit | Check IVR Digit | ||
CheckIVRString | Check IVR String | ||
CLIRouting | Router - CLID List | ||
CommandRunner | Command Runner | ||
CrmBasedRouting | CRM Based Router | ||
DataAnnouncer | Data Announcer | ||
DataRetriever | Data Connector | ||
DataRouter | Data Router | ||
DialInConfig | Dial In Config | ||
DialledNbrRouter | Dialled Number Router | ||
DigitCollection | IVR Collect Digit | ||
DigitStringCollection | IVR Collect Digit String | ||
Send E-mail | |||
GeoCliRouting | Router - Geographic CLID | ||
HTTPPOST | Send HTTP POST | Link | VoiceXML - Remote App |
MaxCallTime | Set Max Call Time | ||
Menu | Menu - Tone | ||
MessageTake | Take Message | ||
PercentageAllocator | Router - Percentage | ||
Priority | Queue - Set Priority | QueueQueue - in Network | |
RouteonCRMData | Route on CRM Data | ||
Router | Router - Time Based | RouteStoredPreference | Router - Stored Preference |
| SelfServiceTransferToPCI | Self Service Transfer To PCI | ||
SendCollectedData | IVR Send Questionnaire | ||
| SetDataSource | Set Data Source | ||
SetDigit | IVR Set Menu Digit | ||
SetServiceLevelAgreement | Set SLA | ||
SetStoredPreference | Set Stored Preference | ||
SetString | IVR Set Menu String | ||
SetWhisper | Set Whisper | ||
Shim | Shim Calling | ||
SkillTagger | Skill Tagger | ||
| SMS | Send SMS | ||
SOAPint | SOAP Interaction | ||
TransferCall | Transfer Call | ||
TransferToPCI | Transfer To PCIVirtualAgent | Virtual Agent | |
| VoiceMail | VoiceMail | ||
VoiceMenu | Menu - Voice |