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used by Using ContactPad with WebRTC, ContactPad with WebRTC, Enabling individual agents to use ContactPad with WebRTC, Enabling an account to use WebRTC

We develop and test the WebRTC for ContactWorld extension in the latest version of Google Chrome™ only. However, users report that the ContactPad with WebRTC feature works well in Mozilla® Firefox®. For information about using ContactPad with WebRTC in Firefox, see ContactPad and WebRTC in Firefox browsers. 

Chrome only.

Supervisor monitoring does not work with WebRTC (unless you are using the Team Dashboards (beta access)).

Excerpt

We only develop, test, and support using ContactPad with WebRTC :

  • On clouds 11, 16 and 17
  • When using the WebRTC for ContactWorld extension in Chrome
    • In the

    in the most recent version of

    Google Chrome™ for Windows and Mac OS X
    Note