Using ContactPad with WebRTC
If your Vonage Contact Center (VCC) account is enabled to use WebRTC, and you have the feature switched on for your individual agent account, you can make and receive calls using your usual computer or device; you do not need a physical telephone.
Limitations when using ContactPad with WebRTC
We develop, test, and support using VCC with WebRTC in the most recent version of Chrome only.
Supervisor monitoring does not work with WebRTC (unless you are using the Team Dashboards (beta access)).
Best practices for using ContactPad with WebRTC
When using Vonage Contact Center with WebRTC, you should follow these best practices:
Web browser:
Reduce the number of windows and tabs you have open.
Hardware:
Upgrade computer hardware if CPU or memory limits are being reached.
Regularly restart computer, ideally daily.
Use a wired Ethernet connection (rather than a wireless connection) to connect to the network. Disable WiFi.
Software
Remove any non-essential applications.
Update audio and headset drivers to their latest versions.
Other:
Configure your headset as the default device for audio (playback and recording).
Ask your supervisor to set your initial state to a state other than Ready.
When using ContactPad with WebRTC, you should open WebRTC in a separate tab. For information, see Identifying which webpage contains the active ContactPad.
Windows Audio Exclusive Mode
Ensure that Exclusive Mode, found in the Windows Advanced Microphone Properties setting, is unselected.
Exclusive Mode can affect Vonage’s ability to access the microphone for WebRTC calls. Vonage does not have the ability to detect or change this Windows setting; this must be completed by the operating system’s user.
- Turning on WebRTC in ContactPad
- Setting up WebRTC for ContactPad
- Identifying which webpage contains the active ContactPad
- Receiving an inbound call using ContactPad with WebRTC
- Making an outbound call using ContactPad with WebRTC
- Using the WebRTC keypad in ContactPad
- Controlling a WebRTC call in ContactPad using compatible headset
- Using noise cancellation during WebRTC calls in ContactPad
- Ending a call using ContactPad with WebRTC
- Using WebRTC in ContactPad with a virtual desktop
- Improving your network connection when using ContactPad with WebRTC
- Using the WebRTC for Vonage Contact Center extension
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.