Using ContactPad with WebRTC
- Helen Griffith
- Dawid Wietrzykowski (Unlicensed)
If your Vonage Contact Center (VCC) account is enabled to use WebRTC, and you have the feature switched on for your individual agent account, you can make and receive calls using your usual computer or device; you do not need a physical telephone. For more information, see ContactPad with WebRTC.
WebRTC for Vonage Contact Center extension
Previously, to use ContactPad with WebRTC you had to install the WebRTC for Vonage Contact Center extension into their Chrome or Edge browser. In the near future, the extension will no longer work due to Google's changes to the way browser extensions work in Chromium-based browsers.
Over the coming months, Vonage will migrate your accounts to using WebRTC without an extension. When your account has been migrated, we recommend that you disable or remove the WebRTC for Vonage Contact Center extension from your browsers.
Limitations when using ContactPad with WebRTC
We develop, test, and support using ContactPad with WebRTC in the most recent version of Chrome only.
Supervisor monitoring does not work with WebRTC (unless you are using the Team Dashboards (beta access)).
Best practices for using ContactPad with WebRTC
When using ContactPad with WebRTC, you should follow these best practices:
- Web browser:
- Reduce the number of windows and tabs you have open.
- Open WebRTC in a separate tab. For information, see Identifying which webpage contains the active ContactPad.
- Hardware:
- Upgrade computer hardware if CPU or memory limits are being reached.
- Regularly restart computer, ideally daily.
- Use a wired Ethernet connection (rather than a wireless connection) to connect to the network. Disable WiFi.
- Software
- Remove any non-essential applications.
- Update audio and headset drivers to their latest versions.
- Other:
- Configure your headset as the default device for audio (playback and recording).
Disable exclusive mode settings for your audio (playback and recording) devices.
- Ask your supervisor to set your initial state to a state other than Ready.
- Turning on WebRTC in ContactPad
- Setting up WebRTC for ContactPad
- Identifying which webpage contains the active ContactPad
- Receiving an inbound call using ContactPad with WebRTC
- Making an outbound call using ContactPad with WebRTC
- Using the WebRTC keypad in ContactPad
- Controlling a WebRTC call in ContactPad using compatible headset
- Using noise cancellation during WebRTC calls in ContactPad
- Ending a call using ContactPad with WebRTC
- Using WebRTC in ContactPad with a virtual desktop
- Improving your network connection when using ContactPad with WebRTC
- Using the WebRTC for Vonage Contact Center extension
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.