The Data Announcer applet plays announcements to the caller. The announcements generally contain data previously retrieved in the interaction plan. The applet can announce the following types of data:
- Characters
- Date
- Time
- Numbers
- Day of the week. You can configure the Data Announcer applet to announce text day of the week. Additionally, you can announce 'yesterday', 'today' and 'tomorrow'. For information about announcing 'yesterday', 'today' and 'tomorrow', see Using 'yesterday', 'today', 'tomorrow' in announcements.
- Audio Filefile (uploaded). Configure the Announcer applet to play the uploaded audio file.
- Dynamic audio file. Configure the Data Announcer applet to play an audio file, dynamically specified at run time. For information about using dynamic announcements, see Using dynamic announcements in a Data Announcer applet.
- Text. Configure the Data Announcer to convert specified text to speech. For information about using the text-to-speech feature, see Using text-to-speech in announcements.
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For more information about the Data Announcer applet, see Data Announcer applet.
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Custom announcements
If you use any of the following announcement types in a Data an Announcer applet, the applet uses a number of prerecorded audio files:
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If enabled for your account, you can customize the audio files that the Data Announcer applet uses to announce the data. For example, you might want to use a different language, accent, or gender from the default NewVoiceMedia Vonage Contact Center audio files. The default audio files are in British English and use a female voice.
To customize the announcements that the Data Announcer applet plays, you must supply a number of recordings. These recordings must include the text in your chosen voice. For information about the recordings that the Data Announcer applet requires, see Announcements in Recordings used by the Data Announcer applet later in this page. For information about recording your own audio, see Recording and preparing audio used in applets.
When you have recorded the audio, send the audio files to NewVoiceMediaVonage Contact Center.
Recordings used by the
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Announcer applet
The following table contains the names of the recordings that the Data Announcer applet uses when you choose to announce characters, a date, a time, a number, or day of the week.
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