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used by Using ContactPad with WebRTC, ContactPad with WebRTC, Enabling individual agents to use ContactPad with WebRTC

We develop and test the WebRTC for NewVoiceMedia extension in the latest version of Google Chrome™ only. However, users report that the ContactPad with WebRTC feature works well in Mozilla® Firefox®. For information about using ContactPad with WebRTC in Firefox, see ContactPad and WebRTC in Firefox browsers. 

Chrome only.

Supervisor monitoring does not work with WebRTC (unless you are using the Team Dashboards (beta access)).

Excerpt

We only develop, test, and support using ContactPad with WebRTC :

  • When using the WebRTC for NewVoiceMedia extension in Chrome
    • In the

    in the most recent version of

    Google Chrome™ for Windows and Mac OS X
    Note