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Using Unite, you can accept interactions from various channels: email, social media including Twitter and Facebook, SMS, and so on. You can then assign the interactions to the most appropriate agents.

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What can we help you with today?
Page Tree Search

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In the section

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General features

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showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label = "features_unite" and space = currentSpace()
labels	features_unite

Getting started

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showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label = "starting_unite" and space = currentSpace()
labels	starting_unite

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Using

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showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label = "using_unite" and space = currentSpace()
labels	using_unite

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Configuring

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showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label = "config_unite" and space = currentSpace()
labels	config_unite

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Case statuses and routing actions

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showLabels	false
max	10
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label in ("routing_action_unite","status_unite") and space = currentSpace()
labels	status_unite, routing_action_unite

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Routing and route plans

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showLabels	false
max	10
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label in ("routing_unite","route_plan_unite") and space = currentSpace()
labels	routing_unite, route_plan_unite

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Workflow rules

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showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label = "workflow_unite" and space = currentSpace()
labels	workflow_unite

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Interactions (cases)

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showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label = "interaction_unite" and space = currentSpace()
labels	interaction_unite

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Versions Compared

Old Version 6

New Version Current

Key

What can we help you with today?
Page Tree Search

General features

Getting started

Using

Configuring

Case statuses and routing actions

Routing and route plans

Workflow rules

Interactions (cases)

Page Comparison

Versions Compared

Old Version 6

New Version Current

Key

What can we help you with today? Page Tree Search

General features

Getting started

Using

Configuring

Case statuses and routing actions

Routing and route plans

Workflow rules

Interactions (cases)

What can we help you with today?
Page Tree Search