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| _ExcerptUniteCaseRoutingDeprecated |
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| _ExcerptUniteCaseRoutingDeprecated |
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If you have Unite enabled for your Salesforce org, when Salesforce receives a message through a configured channel, Salesforce creates a new case. When Salesforce creates a new case,
NewVoiceMedia Vonage Contact Center routes that case according to available workflow rules. Sometimes a case does not route as intended. To deal with failed routing requests, you must schedule the routing request sweeper job.
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