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- Check the prerequisites for installing ContactWorld. For a list of prerequisites, see Prerequisites for installing ContactWorld Vonage Contact Center into Salesforce.
- Install the latest version of ContactWorld into Salesforce. For information about installing the latest version of ContactWorld into Salesforce, see Installing the latest version of ContactWorld Vonage Contact Center into Salesforce.
- Configure basic ContactWorld settings in Salesforce. Follow the steps described in Configuring ContactWorld Vonage Contact Center in Salesforce.
- Configure advanced features as required. For information about configuring advanced features, see Configuring ContactWorld Vonage Contact Center in Salesforce (optional tasks).
If you are upgrading an existing installation of ContactWorld in Salesforce, you must perform the following tasks:
- Upgrade the existing installation of ContactWorld in Salesforce. For information about upgrading ContactWorld in Salesforce, see Upgrading to the latest version of ContactWorld Vonage Contact Center in Salesforce.
- Check your basic ContactWorld settings in Salesforce. Follow the steps described in Configuring ContactWorld Vonage Contact Center in Salesforce.
- Configure advanced features as required. For information about configuring advanced features, see Configuring ContactWorld Vonage Contact Center in Salesforce (optional tasks).
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