When you receive an inbound call, the following things happen:
your state automatically changes to Busy Inbound
the call control buttons—Release, Hold, and Consult—become active
the Pause button becomes available (if this feature is enabled for your account)
details of the inbound call appear in the information panel. For information about what is displayed, see Getting started with Overview of ContactPad.
Info
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Information
Please note, your own instance of the NewVoiceMedia platform may not reflect all the features in the screenshots. For example, Search and Note buttons are only available to users of NewVoiceMedia in Salesforce. For information about additional features of ContactPad in Salesforce, see Logging in to and out of ContactPad in Salesforce.
your phone starts to ring
If enabled for your account and in your browser, a web notification also appears. For more information, see Call notifications.
When you answer your phone, you are connected to the caller.