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| This feature is only currently available in Salesforce Classic. |
To collapse the Log a Call area when an agent saves their call notes , add the NOTES_COLLAPSIBLE control flag to the Flags field and re-expand the area when a new call arrives, click the Collapse 'Log a Call' when saving notes check box in custom settings. For information about modifying custom settingsthe Collapse 'Log a Call' when saving notes check box, see Configuring custom settings for optional ContactWorld features in SalesforceVonage Contact Center features in Salesforce.
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In previous versions of ContactWorld in Salesforce, you could configure this feature using the NOTES_COLLAPSIBLE control flag in the Flags field in custom settings. |