Configuring custom settings for optional Vonage Contact Center features in Salesforce
To use certain Vonage Contact Center (VCC) features in Salesforce, you must configure some custom settings. These features are optional, and include customization of the Log a Call area, enforced disposition codes, and automation of callback numbers for Click to dial.
If you need to configure any custom settings to enable the optional feature, you are directed to this page with further instructions.
To prepare VCC for any of the optional features in Salesforce, perform the following steps:
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.