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borderColor | #eeeeee |
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bgColor | white |
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titleColor | white |
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borderWidth | 1 |
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titleBGColor | #3a88c8 |
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borderStyle | solid |
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title | In this section |
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Alternatively, if you are using a mobile device you see the following screen:
ContactWorld home page
The main area of ContactWorld's home page contains two elements:
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Menu item | Description |
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Home | Link to homepage. Click Home at any time to close the menu and return to the homepage. | ContactPad | ContactPad is the main interface that agents use when handling interactions within ContactWorld. For information about ContactPad, see ContactPad. | Skill Management | Manage skills and assign skills to agents. For information about managing skills, see Skill Management. | Agreement Management | Configure agreements to enhance skills based routing and prioritize interactions based on their service level agreement. For information about managing agreements, see Agreement Management | Real Time | Monitor and manage calls, queues, service levels, agent states and group states using live contact center information. For information about Real Time, see Real Time. | Interaction Architect | Design call flows using announcements, timetables, IVR Menus, CTI Routers, Integration APIs for third parties. For information about Interaction Architect, see Interaction Architect. | Stats and Reports | Configure and run reports to be delivered on screen and in emails. For information, see Stats and Reports. | IVR Data Collector | Configure the Interactive Voice Response system to collect data from callers. For information about the IVR Data Collector, see IVR Data Collector. | Call Recordings | Search call recordings by Dialled Number, Caller's Number, Agent, Date, and so on. For information about the Call Recordings, see Call Recordings. | System Audit | View system activity including log in attempts, agent and applet updates, and user access changes. For information about System Audit, see Viewing system activity (System Audit). | System Settings | Manage passwords, single sign-on, short codes, Agent Stateagent states, Passwords and Single Sign-OnAPIs. For information about system settings, see Editing System Settings. | User Access | Manage individual User access rights to the key modules of the NVM ContactWorld. For information, see Configuring user access. | Salesforce Administration | Provide Salesforce credentials to link your ContactWorld account to your Salesforce account. For information, see Linking ContactWorld to a Salesforce account. |
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