Date of release
Summary
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Save Log a Call notes in task comments (Bug Fix)
Enabled by default
Agent changes
After two agents participate in a consult and the consulting agent saves their notes, the task comments will now be correctly updated. Previously the notes of the consulted agents would be saved to the task comments in error.
Performance improvements when calling the VCC API (Enhancement)
Enabled by default
Agent changes
We have optimized an HTTP callout to the VCC API to improve the responsiveness of Log a Call and other components in this package and Connect.
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Added per-user named-credentials for integration with Vonage Contact Center APIs (Enhancement)
Enabled by default
Salesforce administrator changes
This package contains new named credentials that enable interaction with new Vonage Contact Center APIs.
At this time no action is required by agents, however, in future agents may need to authenticate with Vonage Contact Center in their region.
Supervisors may grant access to the following named credentials to users using profiles or permission sets:
| Region | Named credential | |
|---|---|---|
| Name | Label | |
| NAM | NVMContactWorld.VonageCCNAM | Vonage Contact Center (APAC) - Per User |
| EMEA | NVMContactWorld.VonageCCEMEA | Vonage Contact Center (EMEA) - Per User |
| APAC | NVMContactWorld.VonageCCAPAC | Vonage Contact Center (NAM) - Per User |