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The disposition codes can also be viewed in Dashboards, if detailed agent usage insights are required. For information about Dashboards, see Dashboards Real-time Analytics.
In VCC, there are 16 default, predefined disposition codes:
...
...
The disposition codes can also be viewed in Dashboards, if detailed agent usage insights are required. For information about Dashboards, see Dashboards Real-time Analytics.
In VCC, there are 16 default, predefined disposition codes:
...