Real-time Analytics
- Helen Griffith
- Dawid Wietrzykowski (Unlicensed)
Owned by Helen Griffith
The Real-time Analytics area of the VCC Admin Portal contains interactive displays that provide insights into a Vonage Contact Center account's activity. The dashboards use near real-time APIs to gather data that allows you to monitor and improve your customer service and sales experience.
What can we help you with today?
In this section
- Overview of Real-time Analytics
- Using Real-time Analytics
- Configuring a widget in a Real-time Analytics dashboard for queued callbacks
- Filtering Real-time Analytics data by media type and media manager
- Viewing a Real-time Analytics dashboard as an agent
- Viewing agent summary state details in a Real-time Analytics timeline
- Viewing audio problems in Real-time Analytics
- Viewing call ratings in Real-time Analytics
- Viewing disposition codes in Real-time Analytics
- Viewing interaction details in a Real-time Analytics timeline and a table
- Viewing mapped data source data in Real-time Analytics
- Viewing service levels in Real-time Analytics
- Viewing service names in Real-time Analytics
- Viewing video interactions in Real-time Analytics
- Viewing automatically rejected WebRTC interactions in Real-time Analytics
- Real-time Analytics metrics
Support and documentation feedback
For general assistance, please contact Customer Support.
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