If your Vonage Contact Center (VCC) account uses WebRTC technology, agents don't need a physical telephone to use ContactPad. Instead an agent can use their usual computer or device to make and receive calls. To do so, WebRTC must be enabled for the agent's VCC account and the agent's individual account and ContactPad.| Insert excerpt |
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| title | Limitations when using ContactPad with WebRTC |
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| _ExcerptSoftphoneRestrictions |
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