| Title: | Mapping Salesforce user presences to and from VCC agent states for Vonage Premier for Service Cloud Voice | |
|---|---|---|
| Owner: | Helen Griffith | |
| Creator: | Helen Griffith | Jul 18, 2022 |
| Last Changed by: | Helen Griffith | Jan 24, 2024 |
| Tiny Link: (useful for email) | https://docs-vcc.atlassian.net/wiki/x/DoC42g | |
| Export As: | Word · PDF | |
Incoming Links
|
Vonage Contact Center PILOT Product Documentation for Summer '21 (1)
Presence mapping between SCV and VCC in Vonage Premier for Service Cloud Voice |
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Outgoing Links
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Vonage Contact Center PILOT Product Documentation for Summer '21 (5)
Configuring Salesforce external routing for Vonage Contact Center
Integrating with Salesforce Omni-Channel presence Configuring groups _ExcerptSCVPresenceUpdates Configuring individual users |
