ContactWorld keeps track of many supervisor activities, such as logging in to ContactWorld, creating a new agent, changing an agent's states, or creating a new applet in Interaction Architect. For a list of all tracked actions, see Tracked actions. In the System Audit area of ContactWorld you can view and search these actions.
To view system activity, log in to ContactWorld and go to the System Audit area of ContactWorld. For information about logging in to ContactWorld, see Logging in to ContactWorld.
In the main section of System Audit, all the tracked actions are displayed. By default, all the tracked actions appear. Each action includes the following information:
- Date/Time. The date and time at which the agent performed the action.
- Account. The ContactWorld account to which the agent belongs.
- User. The name of the agent who performed the action.
- Action. The action performed.
- Data. Specific data relating to the action.
- IP Address. The IP address of where the action was performed.
You can page through the actions using the specific page number, Next Page and Previous Page links. Click the << << or >> >> links to go straight to the first or last page respectively.
In the Search section of System Audit, you can search the actions to show only those that you are interested in. You can search by User, Action, or IP Address. In the Search on critera list, click the appropriate criteria and type the search text in the field. Click Search. The returned actions appear in the main section. Click Display All Records at any time to display all the actions again.
