Customer Support Guide
Getting help
If you need help with any of Vonage Contact Center's products, choose one of the following options:
Visit Vonage Contact Center Product Documentation for information about Vonage Contact Center products.
Registered users who have a question, problem, or a service request can log a case using our online Community Hub. The Hub is a free service for all Vonage Contact Center customers, accessible anytime.
New users must first sign up. To do that, visit https://www.vonage.com/contact-centers/campaigns/ccaas-community-hub/ .
The Community Hub enables you to perform the following tasks and more:
Submit and track support requests for your Vonage Contact Center account
Add and view all attachments for existing cases
Chat to an expert via our live chat facility
Close and re-open cases with one click
Within minutes of logging a case, you will receive email confirmation with a unique reference number for tracking purposes.
If you have an urgent (P1 or P2) case, please call our 24-hour Support Engineers.
Call our 24/7 Customer Support team on one of the telephone numbers for your region:
Region | Phone Number |
|---|---|
United Kingdom | (+44) 0800 316 1317 |
France | (+33) 0800 945 776 (Option 2) |
USA | (+1) 855-800-6342 |
Australia | 1800 444 686 or 1800 456 143 |
Singapore: | (+65) 31 58 32 85 |
All Other Regions | +44 (0) 207 760 8888 |
While speaking to you, our Customer Support team logs a case and provides you with a unique case reference number. You also receive a confirmation email which includes your unique case reference number. You need this number to follow the progress of your case.
You can find help and troubleshooting advice for the most common issues in our online documentation.
Visit Vonage Contact Center Product Documentation for detailed help articles on all areas of our product.
Visit our social media accounts
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We continually test the performance of our operations every 7-8 seconds and release the results every 20-30 minutes. To check service availability and view any current and past incidents, please visit our Trust and incident status page.
If you feel that your case is not progressing and you would like to escalate this, please follow the case escalation path:
Call our 24/7 Customer Support team and ask for your case to be escalated to a Team Leader.
Email Support Management (support_manager@vonage.com).