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used by Disposition codes for Vonage Contact Center in Salesforce, Disposition codes in Connect

Automatically setting disposition codes based on call outcomes

If enabled for your account, you can configure NewVoiceMedia in Salesforce to automatically set the disposition code for an outbound call based on what happened to the call. For example, if the call was not answered or the dialed number was busy, NewVoiceMedia can set the code to No answer. If the call was rejected or failed, NewVoiceMedia can set the code to Not connected.

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