In ContactWorld there are three levels of user types. At the top level a ContactWorld user can be an agent or a supervisor. For information on agents and supervisors, see Agents and supervisors in ContactWorld. A Supervisor can have a user type of either customer or reseller. For information on user types, see ContactWorld user types. These different supervisor user types can have one of four different roles within each of the call center accounts that they have access to: Wallboard, Normal User, Nominee, and Reseller. For information on different account user roles, see ContactWorld account user roles.
For simplicity, because the reseller user type and account user role are never used, the type and the role do not appear in the diagram or in any of the links.
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