When a new case arrives in Salesforce, if the case is assigned to you, the case pops in Service Cloud. The information in the case appears in two different views: the feed view and the details view. Depending on the page layout used for cases, the feed view contains information on actions relating to the case such as call logs, emails, and status changes. You can also add actions such as sending an email, adding notes, logging a call, and changing the status of the case.
Again, depending on the page layout used for cases, the details view contains more in-depth information about the case.
For further information about the case views, see Salesforce help.
To switch between case views, click the Feed and Details buttons at the top of the case.
