In some areas of the VCC Admin Portal, a specific applet name or display name of the type of applet is not used. Instead, the applet's internal name appears.
| Applet internal name | Applet display name |
|---|---|
ACD | ACD |
Announcement | Announcement |
AudioCollection | IVR Collect Audio |
Callback | Callback |
CallDivert | Call Connect Router |
CallForward | Call Forward |
CallRecording | Call Recording |
CheckCRMData | Check CRM Data |
CLIRouting | Router - CLID List |
CommandRunner | Command Runner |
DataAnnouncer | Announcer |
DataRetriever | Data Connector |
DataRouter | Data Router |
DialInConfig | Dial In Config |
DigitCollection | IVR Collect Digit |
DigitStringCollection | IVR Collect Digit String |
Send E-mail | |
HTTPPOST | Send HTTP POST |
MaxCallTime | Set Max Call Time |
Menu | Menu - Tone |
MessageTake | Take Message |
PercentageAllocator | Router - Percentage |
Priority | Queue - Set Priority |
RouteonCRMData | Route on CRM Data |
Router | Router - Time Based |
| SelfServiceTransferToPCI | Self Service Transfer To PCI |
SendCollectedData | IVR Send Questionnaire |
| SetDataSource | Set Data Source |
SetDigit | IVR Set Menu Digit |
| SMS | Send SMS |
SetServiceLevelAgreement | Set SLA |
SetString | IVR Set Menu String |
SetWhisper | Set Whisper |
Shim | Shim Calling |
SkillTagger | Skill Tagger |
TransferCall | Transfer Call |
| VirtualAgent | Virtual Agent |
| VoiceMail | VoiceMail |
VoiceMenu | Menu - Voice |