Introduction

When making an outbound call, a telephone number is usually presented to the person you are calling.  If your caller's telephone handset has number presentation, this helps them identify who is calling them.  It also enables them to call you back, if they miss your call.

The Callback Number for your account is defined by your Administrator.  By default, this will be the principal number within your ContactWorld account.

You may require greater flexibility over the telephone numbers you present on outbound calls, however.  You may wish to present a Sales number for some calls and a Service number for others. Alternatively if you make calls on behalf of lots of different clients you may wish to present a different number for each outbound campaign, or different numbers for customers in different countries.

The ContactPad supports multiple Callback Numbers.  Once activated, any Callback Numbers available to you will be added to a list in the ContactPad Home Panel, allowing you to select the appropriate Callback Number for your campaign.

Callback Numbers

If you have Callback Numbers enabled within your account, you will see the Callback Number dropdown displayed within the Home Tab. 

You will start with the Default choice for your account.  Use the dropdown to select an alternative.

You can also change the Callback Number from the Make Call dialogue box before you click Dial.