The Call Plan Architect is made up of a series of modules that you can use to create the caller experience. Use the vast range of CTI capabilities—applets—to make announcements; route calls according to the time of day, callers CLID, or geographic region; queue calls in an ACD; collect information using the IVR capability; take messages; send SMS and emails; and so on.
Use the Call Plan Architect to design call flows using these applets to create an enjoyable and efficient caller experience.
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