Applets are the building blocks of your call plan.
To edit an existing applet, perform the following steps:
- Go to Call Plan Architect. For information on accessing Call Plan Architect, see Accessing Interaction Architect.
In the Phone Number Configuration section, optionally filter the list of available telephone numbers. Select the number for which you are creating the call plan. Click Display Selection.
The Applet List, Applet Manager, Transfer Manager, and Service and Visualization areas appear in the Phone Number Directory section.
Alongside Applet List, click Show.
The Applet List area expands.
- To edit an applet, click the name of the applet. The applet appears.
Make changes as required. For information on individual applet types and what information to provide in each of the fields, see Interaction Architect reference. Make sure that you click all applicable Update buttons to save any changes you make.
Each time you click an Update button, make sure that you read the messages that appear on the next page and correct any issues that arise.