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Used by /wiki/spaces/PD/pages/229075263 and /wiki/spaces/PD/pages/232124045

When an agent makes or receives a call, if call recording is enabled and configured, the agent can record the call. For information about recording calls, see /wiki/spaces/PD/pages/50070760. Call recordings are stored in Call Recordings within ContactWorld. For information about Call Recordings, see Call Recordings.

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