Used in Using Click to dial in Vonage Contact Center in Salesforce
Click to dial is a Salesforce feature and is part of Salesforce's OpenCTI API.
If you have installed NewVoiceMedia into Salesforce but Click to dial is not working, perform the following tasks:
- Check that you have correctly configured NewVoiceMedia as a call center in Salesforce. For information about configuring NewVoiceMedia as a call center, see Configuring your Salesforce call center to use NewVoiceMedia in your region.
- Check that NewVoiceMedia is linked correctly to your Salesforce API user account. For information about linking NewVoiceMedia to your Salesforce account, see Linking Vonage Contact Center to a Salesforce account.
If you are using Global Voice Assurance, all phone numbers in Salesforce records must be in +E.164 format. For information about Global Voice Assurance and +E.164 format, see Global Voice Assurance and Telephone number formats in Vonage Contact Center in Salesforce.
If you are experiencing problems specifically with telephone numbers with extentions, check the format of these phone numbers. For information about the format required by telephone numbers with extensions, see Telephone number formats in Vonage Contact Center in Salesforce.