_ExcerptRecordPopping

Excerpt used in Salesforce record display and popping in Vonage Contact Center and Opening a Salesforce record relating to a caller

ContactWorld searches through the Salesforce records database using the caller's CLID. 

Depending on the number of Salesforce records found, one of the following events occurs:

• If the search returns no results, a 'No matches found' message appears in ContactPad.

  The search returns no results if a caller withholds their telephone number.

  NewVoiceMedia does not pop a page.

• If the search returns one result, ContactPad displays a link to the found record.
  If you are not using Service Cloud, click this link to pop the record. This link remains in ContactPad until you have made or received another call.
  If you are using Service Cloud in Salesforce Classic, NewVoiceMedia pops the record in the main Service Cloud window. The call is automatically linked to this record.