For information about user types, see User types in Connect.
To give supervisors and agents the correct access to enable them to fulfill their tasks, create, or modify, appropriate profiles with the following settings in the Custom Object Permissions section:
| Read | Create | Edit | Delete | |
|---|---|---|---|---|
| Supervisor profile | ||||
| Dial Entries |  | | | (optional) |
| Dial Lists | | | | (optional) |
| Agent profile | ||||
| Dial Entries | |  |  | |
| Dial Lists | | | | |
Agents require edit access to dial lists and entries so that they can update the details accordingly when they have completed a call.
You must then ensure that new and existing users are assigned the profile they require. For more information about users and profiles, see Salesforce help or contact support.
In addition, you must enable each individual agent to make outbound calls. For information on enabling agents to make calls, see Enabling an agent to use the dialer.