_ExcerptDataSourceApplets

Used by:

Setting up personal queues, Taking and sending a message from a caller, Using dynamic announcements in a Data Announcer applet, _ExcerptTaggingInteractionsSkills, Using dynamic audio in a Universal Contact Distributor (UCD) applet, Sending SMS messages from Vonage Contact Center, Using text-to-speech in announcements

You can use any applet that stores data in a data source to create the data sources. The following applets create data sources:

• Data Connector applet. For information about the Data Connector applet, see Data Connector applet.
• IVR Collect Digit applet. For information about the IVR Collect Digit applet, see IVR Collect Digit applet.
• IVR Collect Digit String applet. For information about the IVR Collect Digit String applet, see IVR Collect Digit String applet.
• IVR Set Menu Digit applet. For information about the IVR Set Menu Digit applet, see IVR Set Menu Digit applet.
• IVR Set Menu String applet. For information about the Set Menu String applet, see IVR Set Menu String applet.
• Set Data Source applet. For information about the Set Data Source applet, see Set Data Source applet.

You can also use an existing data source; by default, all calls have the following data sources available:

• Call Guid
• CLID
• Dialled Number
• Language

• First Agent ID

  First Agent ID is only populated after Vonage Contact Center has routed the call through an ACD applet to an agent.