The Command Runner applet runs a defined command on an external system. Use the applet to select the command.
These commands are client specific, so the commands generally access most of the required information from the client database rather than from the applet. In addition, you can configure the Command Runner applet to use transient data, stored in an IVR Slot by, for example, the IVR Collect Digit String applet.
The Command Runner enables the caller to perform tasks such as:
- Changing the date that a customer wants a parcel delivered. The customer specifies the date for delivery using the IVR system.
- Topping up a customer's account balance using credit card details held in the client database. The customer specifies the amount that they want to increase their balance by using the IVR system.
- Activating a customer. The command activates a new customer's details automatically.
Command Runner Settings
| Field | Options | Description |
|---|---|---|
| Data Provider | List of available data providers | Defines the external system where this applet runs a command. The data provider, or client, you select determines the options that appear in the applet. Select the data provider that will use this applet. |
| Command | List of available commands | Defines the command that the applet runs on the external system. Select the command that the applet runs. |
| Various | Based on the Data Provider and Command you select, various fields appear. IVR Slot and Data Source fields define the location of information that the command requires. Select the appropriate IVR Slot or Data Source. | |
| Next Applet on Success | List of available applets | The applet that the call is routed to if the command is successful. |
| Next Applet on Failure | List of available applets | The applet that the call is routed to if the command fails. |
| Next Applet on No Response | List of available applets | The applet that the call is routed to if the external system does not respond to the command. |
