Skip to end of metadata
Go to start of metadata
You are viewing an old version of this page. View the current version.
Compare with Current
View Page History
« Previous
Version 2
Next »
Major state definitions
State | Name | Description |
---|
-1 | Logged Out |
|
0 | Wrap (Up) |
|
1 | Logged In/Ready |
|
2 | Busy |
|
3 | Away |
|
4 | Extended Away |
|
5 | Dialling |
|
6 | Call Completed Away |
|
7 | Call Completed Away |
|
8 | Ready (For) Outbound/Ready Offline |
|
9 | Unexpected/Line Busy |
|
10 | Fault |
|
Minor state definitions
State | Definition | Major state | Description |
---|
-16 | Logged Out | Logged Out |
|
0 | Wrap up | Wrap (Up) |
|
1 | Call Transferred | Wrap (Up) |
|
2 | Caller Hangup IVR | Wrap (Up) |
|
5 | Wrap Up (Manual) | Wrap (Up) |
|
16 | Ready | Logged In/Ready |
|
32 | Busy In | Busy |
|
33 | Busy Out | Busy |
|
36 | Transfer In | Busy |
|
37 | Busy Internal | Busy |
|
38 | Busy Redelivered | Busy |
|
39 | Busy Payment IVR | Busy |
|
48 | Away | Away |
|
49 | Break | Away |
|
50 | Comfort break | Away |
|
64 | Extended away | Extended Away |
|
65 | Paperwork (i.e back office work) | Extended Away |
|
66 | Lunch | Extended Away |
|
67 | Training | Extended Away |
|
68 | In meeting | Extended Away |
|
69 | Team meeting | Extended Away |
|
80 | Dialling | Dialling |
|
96 | Call Completed | Call Completed Away |
|
112 | Call Completed Away | Call Completed Away |
|
128 | Ready for outgoing/Ready Offline | Ready (For) Outbound/Ready Offline |
|
144 | On external call (a call not from our system) | Unexpected/Line Busy |
|
145 | No answer on incoming | Unexpected/Line Busy |
|
160 | Fault on the line | Fault |
|
161 | Network congestion | Fault |
|