Create group

The POST /groups endpoint creates a new group using the provided values.

Requests

Example Request

curl -L -X POST "https://***.api.newvoicemedia.com/useradmin/groups" \
-H "Content-Type: application/json" \
-H "Accept: application/vnd.newvoicemedia.v4+json" \
-H "Authorization: Bearer <ACCESS_TOKEN>" \
--data-raw "<JSON BODY>"

Request body

The endpoint requires a skill object in JSON format as in the request body.

Example body

{
  "groupName": "GroupName",
  "groupMaxUnexpectedTime": 1000,
  "groupMaxWrapUpTime": 1250,
  "groupDisplayId": "85479"
}

where:

• groupName. The name of the group.
• groupMaxUnexpectedTime. The maximum time, in seconds, that a user in the group can be in any of the Unexpected or Fault states, such as Fault on Line, No Answer, or Line Busy. The default is 10 seconds.
• groupMaxWrapUpTime. The maximum time, in seconds, that a user in the group can be in the Wrap Up (Auto) state. The default is 10 seconds
• groupDisplayId. The group’s unique ID.

Responses

Successful response

Successful requests return a 200 Success code.