The initial applet is the first applet that the interaction is routed to when a call is made to the number or an interaction is routed to the named route you select. You must set an initial applet for your interaction plan.
To set the initial applet, perform the following steps:
- Go to Architect (within Interaction Plans). For information on accessing Interaction Plans Architect, see Accessing Interaction Plans Architect.
- In the Phone Number Configuration section, optionally filter the list of available telephone numbers and named routes. Select the number or named route for which you are setting the initial applet. Click Display Selection.
The Applet List, Applet Manager, Transfer Manager, and Service and visualisation areas appear in the Phone Number Directory section. Alongside Applet Manager, click Show.
The Applet Manager area expands.- To set the initial applet, in the Set Initial Applet list, select the applet you want to route a new interaction to first.
- Click Set. The initial applet is set.